Microsoft Teams integration with VoIP plus cloud-based PBX provides the flexibility and power of Teams with the reliability of a hosted VoIP provider. Agents on remote or premise-based phones can connect with Microsoft teams members to collaborate with each other but also call the outside PSTN and direct extensions dialing.
If you already have Office 365 and Teams, then you already know that anyone in your organization using Microsoft Teams can make voice over IP (VoIP) calls to any other team member using a Windows PC, Apple Mac/iPhone/iPad, and Google Android device running the Microsoft Teams app.
Microsoft took the complicated and expensive equipment required at your office location to bridge your VoIP calls with the PSTN and put it in the cloud. You can use Microsoft Teams exactly like you use your regular phone—and do it from any device running Teams and from anywhere in the world as long as you have internet access.
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